These general terms and conditions of sale, hereinafter GTC, apply to current and future commercial relations concluded between Yam Nutrition Suisse Sàrl (hereinafter "Yam Nutrition Suisse") and its customer (hereinafter "the customer ").
They prevail over all the general or specific conditions of the client.
A "customer" is considered to be any natural or legal person who accesses Yam Nutrition Switzerland's online store and/or places an order in a private capacity or in the context of a commercial activity.
2. Legal capacity and powers of representation
Anyone placing an order on the Yam Nutrition Switzerland website declares that they are over 18 years old and have the legal capacity or, failing that, the authorization of their legal representative for this purpose.
Any person placing an order on behalf of a third party (legal or natural person) declares that they have the necessary powers of representation.
3. Delivery order and conclusion of contract
The presentation of products in the online shop of Yam Nutrition Switzerland does not constitute an offer to conclude a contract. In particular, the presentation is subject to product availability. Based on the presentation of the products, the customer makes a purchase offer to Yam Nutrition Switzerland.
When the customer chooses one or more products, these are placed in the virtual basket. The customer can consult his virtual basket at any time and see the selected products there. He can freely modify or delete the selected products. When clicking on the "Checkout" button, the customer must provide all the information necessary for the shipment and choose a payment method. Before the conclusion and validation of the order, all the information relating to the order is displayed. By clicking the "Buy Now" button the customer completes the checkout process.
By sending the order, the customer accepts these conditions of sale.
Yam Nutrition Switzerland acknowledges receipt of the order by sending an e-mail. This order acknowledgment does not yet constitute acceptance of the customer's offer to purchase. The declaration of acceptance of the purchase offer only takes effect within 48 hours by the delivery of the products or a declaration of acceptance.
The price valid for orders is the price indicated in Swiss francs (CHF) when ordering.
Delivery costs are invoiced in addition according to the applicable Swiss Post rates if the customer chooses this option (shipping costs).
By ordering the product, the customer can have it delivered exclusively in Switzerland.
Delivery costs are the responsibility of the customer.
Payment for orders is made by credit card at the time of the order.The account associated with the customer's credit card is debited immediately after conclusion of the order
7. Right of return
The customer has the option of returning the products ordered within 14 days of delivery with the right to a full refund of the purchase price excluding postage. The return of the goods is the responsibility of the customer.
The right to reimbursement ceases if the product has been opened or damaged by the customer.
The customer must immediately notify Yam Nutrition Switzerland of any product defects.
Any warranty from Yam Nutrition Switzerland is excluded except for the mandatory provisions of Swiss law.
It is the customer's responsibility to inquire about any possible food intolerance.
9. Data Protection
Yam Nutrition Switzerland processes the customer's personal data in the context of orders and does not transmit this data to third parties with the exception of the carrier or the delivery partner. Yam Nutrition Switzerland may use the customer's personal data for the promotion of products. The customer may at any time request the deletion or modification of his personal data.
For any questions regarding the collection, processing or use of personal data, to correct or delete data, as well as to revoke consent to processing, the customer can contact:
Yam Nutrition Switzerland Sàrl
Ch. d'Entrebois 21
Yam Nutrition Switzerland is committed to doing everything in its power to offer the best possible quality of products and services. However, Yam Nutrition Switzerland cannot be held responsible for delivery times for items ordered and delivered by post and for any deterioration during transport or drop-off with a partner.
Yam Nutrition Switzerland cannot guarantee the absence of any disruption in the operation of the site and its various functionalities. Consequently, Yam Nutrition Suisse declines all responsibility for any direct or indirect damage related to access to or use of the site or some of its features (breakdowns or interruptions, network overload, access interrupted or made impossible by the operators of the network, etc.).
Yam Nutrition Switzerland has taken all the necessary steps to ensure the security of customer payments by credit card to its partner. However, Yam Nutrition Switzerland declines all responsibility regarding the use of this payment system. In particular, Yam Nutrition Switzerland cannot be held liable for any loss incurred by the customer as a result of a transmission error, identity theft, falsification, hacking or decryption by an unauthorized third party.
11. Modification of these T&Cs
Yam Nutrition Switzerland reserves the right to modify these T&Cs at any time. The new T&Cs are published on the Yam Nutrition Switzerland website.All orders remain governed by the general conditions applicable on the day of the order
12. Applicable law and jurisdiction
Only Swiss law is applicable to orders.
In the event of a dispute, the legal venue is Lausanne (VD).
13. Information about us
If you have any questions, do not hesitate to contact us:
Yam Nutrition Switzerland Sàrl
Ch. d’Entre-Bois 21
Lausanne, October 29, 2021